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Latest News

**Coronavirus - an important message to our patients**

The current Coronavirus Pandemic is causing significant challenges to our surgery, we are taking multiple steps to minimise risk to our patients and keep the surgery running. 

Please consider whether you really need to contact the surgery over the next few weeks?

Please note the following points that will help us cope in the weeks ahead:

- We would  urge all patients to think carefully before requesting a GP appointment, especially for more minor ailments, or non-urgent matters. Consider using the 111 Online service instead.

- We ask patients not to physically attend the surgery unless instructed to do so, or to collect medications  - in order to protect others.

- We would also urge patients not to order extra medication, or order earlier than usual, as this will create shortages in medications for others. 

- we have decided to postpone the majority of routine annual checks, our reception team will be contacting those patients affected individually. 

- we have ensured continued access to a GP, this will be initially via a telephone call. Online booking has been suspended.

- Isolation Notes 

for patients self-isolating for up to 14 days can be obtained here ISOLATION NOTE - please do not contact the surgery for these.


Thank you all for your support during these challenging times.

Please DO NOT ATTEND the surgery under any circumstances if you have a fever or a new cough

NHS letters for those at high risk

We are receiving many phone calls from patients who are waiting to receive their letter from the NHS advising them to self isolate for 12 weeks as they are at higher risk.

PLEASE DON'T PHONE THE SURGERY TO ASK ABOUT THIS AS WE HAVE NO MORE INFORMATION THAN CAN BE FOUND ON THE NHS WEBSITE.

If you feel you are at higher risk, self isolate immediately and wait for your letter.

The latest government advice for patients on Coronavirus can be found in the link below which is updated daily:

https://www.gov.uk/coronavirus

Caring for Cornwall

Caring for Cornwall

Green Impact for Health

We are delighted to be taking part in the Green Impact for Health Scheme and are working towards our first accreditation in June. 

Sustainable Healthcare is the concept of providing healthcare in a way that is beneficial to patients without harming the planet. Green Impact for Health provides guidance about the small changes that will improve quality, save money and improve the environmental sustainability of your practice.

Complete The Cycle Scheme

73 million respiratory inhalers are prescribed every year in the UK1 and not disposing of them correctly can be harmful to our environment. Our inhaler recycling and recovery scheme, Complete the Cycle, is the first of its kind for respiratory inhalers in the UK.

Please return any used inhalers to any of our dispensaries or pharmacies for recycling.

Changes to prescribing of over-the-counter medicines

Your GP, nurse or pharmacist will not generally give you a prescription for over the counter medicines for a range of minor health concerns.
A very thoughtful visit ...

from one of our patients this lunchtime who wanted to thank all the staff for their kindness and high standard of care.
He presented us with a beautiful plaque and plant which we will be displaying in our main waiting room for patients to enjoy.

Pt presentation

Flu Clinics - 2019/20

We are currently sending out letters and emails regarding our 'Flu Clinics for 2019/20.  If you are eligible, you will receive communication about this.

The clinics will run in Penryn on Saturday 12th October and Saturday 23rd November once we have received our allocated vaccine supply from the Government's chosen manufacturers. There will be extra clinics later in the year for any patients who are unable to come on those dates and Hendras Pharmacies in Penryn will also be receiving stock in the coming months.

If you would like to book an appointment for a 'Flu vaccine, please contact the surgery from 4th September on 01326 372502

Starting University  - If you are coming to Cornwall to study at either The University of Exeter or Falmouth University

We are the only local surgery who have a GP clinic at the Student Health Centre on Penryn Campus daily during term time from Monday - Friday. You will need to register with Penryn Surgery to be able to have an appointment with the Doctor. We also have a large, modern medical centre in the centre of Penryn town, just 15 minutes walk from the campus. When you come to register at University on 13th - 15th September we will have a team of people right there who will help you register with the Practice. We will also book your first appointment if you take regular medication.When you come to register with us you will have your new accommodation address and we will need that along with your contact details and the name of the UK surgery you are currently registered with (unless you are coming from overseas). We have an active Facebook page for student health matters - @penryncampushealth

Try the new NHS App



If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or

tablet. You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record

and more. If you already use SystmOnline you can continue to use it. You can use the NHS App as well.

For more information go to www.nhs.uk/nhsapp

Social Prescribing

Penryn Surgery is now able to offer Social Prescribing.

So what exactly is ‘Social Prescribing?'

Social prescribing is a way of linking primary care patients to sources of appropriate, non-clinical support in the community. Improving your lifestyle can be very challenging and people often feel daunted at the prospect of change and not sure where to start. Social prescribing can help empower you and give you the confidence and support necessary to make and sustain a change.

There is a fantastic range of activities and organisations in the local community and social prescribing is all about linking you to these opportunities with the aim of improving your health and wellbeing.

If you would like to be referred to the Health and Wellbeing Coach in Penryn, please phone 01326 372502 and speak to one of our receptionists who will arrange that with you.

There is no need to speak to a GP to take advantage of this great service. Eligibility criteria apply.

Visitors to the area

If you are not registered with a doctor but need to see one, you can receive emergency treatment from a local GP practice for 14 days.

You can register temporarily with a local GP if you're ill or need medical advice while you're away from home – for example, if you're working, studying or on holiday. Your temporary GP will pass details of any treatment you have to your permanent GP, who will add the information to your medical records.

To register as a temporary resident with a GP, please contact the local surgery that covers the area you are staying in.

Please note: Our clinicians will need to know about any medication you are taking or any allergies you have.  Please make sure you have these details before your appointment, please contact your own GP if necessary.

Forgotten/Lost Medication

All our local pharmacies can receive prescriptions electronically.
If you have either forgotten your medication or lost it, your own GP surgery can send the prescription via the Electronic Prescription Service (EPS) to a local pharmacy of your choice. Please call your GP surgery and request your medication to be sent electronically to a local pharmacy, you will need to give them the name and postcode of the pharmacy you wish to collect from (see list below)
This is the quickest way for you to receive your medication.

Do you look after someone?

If you haven’t already let us know that you’re a carer, ask reception for a carers information pack so that we can make a note of it on your medical records.

Once we have your details, with your permission, we can also refer you to your local carers service for information, advice and support.

If you or the person you care for is urgently in need of support, please ask us to refer you to social services or call them directly without delay.

- Improving Access to General Practice

We are participating in a national directive to offer evening and weekend appointments to make it easier for patients to see a healthcare professional at a time more convenient to them. 

Kernow Health are delivering this service across the local area so you may not see a clinician from this practice. All clinicians will be competent to see a range of conditions within the limitations of the summary care record and the pre-set questions. They will not have access to your full notes so appointments are better suited to non complex and single issue problems.

The practice will receive a full summary of your consultation and any actions resulting from it the next morning. This is a 'test and learn' scheme which runs from 1st October 2018 to 31st March 2019. 

The hubs where the service is being offered are Falmouth, Truro, Newquay, St Austell, Stratton, Bodmin and Liskeard. The service is available Mon- Fri 18.30-20.00 for pre-bookable appointments via the practice. Weekend appointments will be arranged and allocated by 111. 

Once the benefits of this service have been assessed it may result in longer opening hours being available on a more permanent basis.

- Dressings

From 1st October we are making changes to the way in which we order and collect dressings. Unfortunately we will no longer be able to store your dressings between appointments.

Please collect your dressings from the Penryn surgery pharmacy or dispensary and bring them with you to each appointment.

- Flu Clinics - 2019/20

We are currently sending out letters and emails regarding our 'Flu Clinics for 2019/20.  If you are eligible, you will receive communication about this.

If you would like to book an appointment for a 'Flu vaccine, please contact the surgery from 04th September on 01326 372502.

Cheque Payments

As of 01st September 2018, we will no-longer be accepting cheques as a method of payment.  We will continue to accept card and cash payments.  (The nearest cash machines are located in Market Street).

- Electronic Prescribing

(ETP - Electronic Transmission of Prescriptions)

Please see the prescription section for information on the above service which is now available at the Surgery.

The surgery does not accept medication requests by phone.

Follow Us On Facebook @Penryn Campus Health for student health information

- Are your contact details up to date?

Please check with reception when you next contact the surgery that we hold your current mobile number and email address on record.
We increasingly use electronic methods to keep in touch with our patients and it is important that we can reach you with test results, messages from your doctor, review appointments as they become due and information about the practice itself.

- Enhanced Data Sharing (eDSM) updated information

Please see our Policies and Confidentiality section for important clarification information, leaflets and posters on data sharing.

- Telephone Consultations 

The practice is able to offer telephone consultation appointments with the doctor in addition to our face-to-face appointments.

Many problems can be dealt with more conveniently over the phone, so to make things easier for our patients, we have introduced the added option of booked telephone appointments.
The Doctors have asked our reception staff to request from patients some indication of the reason for their appointment. This is to ensure that your receive the most appropriate medical care, from the most appropriate health professional.
You may be offered an appointment with our Minor Illness Nurse, Mandy, Clinical Pharmacist, Carla, or one of our Emergency care Practitioners Simon and Emily,  based on the purpose of your appointment.
If you have a telephone appointment the doctor will ring you back at an agreed time so you will know when to expect the call. This saves you waiting for the phone to ring and so far patients have been extremely positive and appreciative of this new service. 

In those instances where the patient and Doctor agree that an appointment is necessary for an examination; one will be made by the Doctor at the end of the call, normally for later that day.

Please be assured that any information given by you is treated with the strictest confidence. If, however, you feel your issue is very private, or you are in a public place you may decline to say and this will be respected.

- Urgent prescription requests

Due to an increasing number of requests for repeat prescriptions to be ordered urgently, priority will only be given to medication which you need within 24 hours to prevent you becoming severely unwell. Emergency medication includes : diabetic medications, inhalers, angina sprays, anaphylaxis pens and epilepsy medication.

If you're given any medication to take home from hospital, you will usually be given enough for the following seven days. A discharge letter will be sent to your GP including information about your medication.

If you need to keep taking your medication, make sure you arrange to get a repeat prescription from your GP before your hospital supply runs out.

Most medications can safely be missed for a few days and you may be advised that your prescription will be issued routinely. Emergency prescription requests are not requests for medication which has been ordered late. We will not issue urgent prescriptions for items that can be bought over the counter.

If the doctor feels your medication cannot be missed, the item will be issued and will be available for collection at Penryn Surgery from 5.30pm.

General Data Protection Regulation (GDPR) - PRIVACY NOTICES 

In line with new regulations which come in effect on 25th May 2018, please click on the links below to view our Privacy Notices.  Privacy Notices explain why the Practice collects information about you and how that information may be used.  

Penryn Surgery - Privacy Notice - Direct Care

Penryn Surgery - Privacy Notice For Patients

Penryn Surgery - Privacy Notice - National Screening

YOUR DATA MATTERS TO THE NHS – NATIONAL DATA OPT-OUT

Your Data Matters to the NHS

Information about your health and care helps us to improve your individual care, speed up diagnosis, plan your local services and research new treatments.

In May 2018, the strict rules about how this data can and cannot be used were strengthened. The NHS is committed to keeping patient information safe and always being clear about how it is used.

You can choose whether your confidential patient information is used for research and planning.

To find out more visit: https://www.nhs.uk/your-nhs-data-matters

For more information about your data rights please visit the Your Data Matters campaign at ico.org.uk

You can choose whether your confidential patient information is used for research and planning.

How your data is used – Your health and care information is used to

  • Improve your individual care.
  • It is also used to help us research new treatments,
  • Decide where to put GP clinics and plan for the number of doctors and nurses in your local hospital.

Wherever possible we try to use

  • Data that does not identify you, but sometimes it is necessary to use your confidential patient information.

What is confidential patient information?

Confidential patient information identifies you and says something about your health, care or treatment. You would expect this information to be kept private.

Information that only identifies you, like your name and address, is not considered confidential patient information and may still be used:

For example,

  • To contact you if your GP practice is merging with another.

Who can use your confidential patient information for research and planning?

  • It is used by the NHS, local authorities,
  • University and hospital researchers, medical colleges and pharmaceutical companies researching new treatments.

Making your data opt-out choice

You can choose to opt out of sharing your confidential patient information for research and planning. There may still be times when your confidential patient information is used: for example:

During an epidemic where there might be a risk to you or to other people’s health. You can also still consent to take part in a specific research project.

Will choosing this opt-out affect your care and treatment?

No, your confidential patient information will still be used for your individual care.

Choosing to opt out will not affect your care and treatment. You will still be invited for screening services, such as screenings for bowel cancer.

What should you do next?

You do not need to do anything if you are happy about how your confidential patient information is used.

If you do not want your confidential patient information to be used for research and planning, you can choose to opt out securely online or through a telephone service.

You can change your choice at any time.

To find out more or to make your choice https://www.nhs.uk/your-nhs-data-matters

or call 0300 303 5678

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