We wanted to know how we could improve our service to you and how you perceive our surgery and staff.
To help us with this, we set up a patient representation group so that you could have your say. We asked the members of this representative group some questions, such as what do you think about our opening times or the quality of the care or service you received.
The results from the annual patient representation group surveys can be found above under PRG Report.
If you wish to become part of the patient representation group then please complete the online sign up form below.
Complete the Patient Group Sign-up Form Online
If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.
Download the pdf version of our sign up form
Various steps were taken into consideration with regards to the setting up of the PRG. A detailed document explaining each step can be viewed by clicking the link below
We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.
Many thanks for your assistance
The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly
Our first survey was run with the help of the Friends of Penryn Surgery in January 2012.
The questions were written in conjunction with the Patient Representative Group.
To try and obtain responses from patients accessing all out services, questionnaires were distributed to health professionals to give to patients at the end of a consultation. The health professionals were given the questionnaires in approximate proportions to their workload.
For example, the doctors in Penryn were issued with 220, the nurses 140, midwives 10 etc.
The branch surgeries at Mawnan Smith and Stithians had their share. A total of 500 questionnaires were issued. The outcome of the questionnaire can be viewed in the document below.
Our second survey was also held in February 2013, we used the same questionaries as 2012 to allow the advantage of comparative data. We received 552 completed questionaries compared to 367 in 2012. The outcome is in the documents below.
- 2012 : Report.pdf
- 2013 : Report analysis 2013
Written Report 2013
Our third survey was held in February 2014. We used the same questions as in 2012 and 2013 to allow the advantage of comparative data. The results of our 2014 survey are as follows:
Our fourth survey was held in February 2015. We used the same questions as in previous years to allow the advantage of comparative data. The results of our 2015 survey are as follows :
- 2015 PRG analysis report.pdf
- 2015 PRG report.pdf
The Practice is also required to submit to NHS England a summary of the survey and details of changes made in response to the outcome of the survey. A copy of this submission is detailed below. (A signed copy will shortly be available to view on this website).
- March 2015 Web Report.pdf
Our fifth survey was held in February 2016. We used the same questions as in previous years to allow the advantage of comparative data. The results of our 2016 survey are as follows :
- 2016 - PRG Report
- 2016 - PRG analysis report
Our sixth survey was held in February 2017. We used the same questions as in previous years to allow the advantage of comparative data. The results of our 2017 survey are as follows :
- 2017 - PRG report
- 2017 - PRG analysis report
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