Our Patient Participation Group
What is a PPG?
We are an advisory group of patients whose members work voluntarily with the surgery, acting as ‘critical friends’ to help the practice improve services for the patient population.
The practice feels it will be extremely beneficial to have patient involvement and that the group’s constructive and challenging views help the surgery to better understand the patient perspective and be more responsive in their service delivery
Why have a PPG?
The delivery of general practice is changing under the new NHS and the practice continues to face a variety of challenging government objectives and priorities, which are continually changing. General practice is the most commonly used point of access in the NHS. 90% of those who use general practice services will be diagnosed and treated without being referred for further specialist treatment. Current government policy therefore aims to improve both access to services locally and patient choice.
As healthcare is being brought closer to the patient, the practice is being required to ‘deliver’ more each year, for which they have no increase in the resources available to them. It is therefore important that these resources are used wisely and that the patient perspective is considered.
What does the group do?
The group provides a forum to work with the practice on a variety of areas, including such issues as:
Considering service suggestions which could benefit groups of patients or individuals, providing a patient perspective
Assisting in evaluating and prioritising demands on our resources
Determining responses to patient satisfaction questionnaires and forming suitable action plans to address patient concerns
Acting as a sounding board for future surgery plans
Improving communication between patients and the surgery
Considering specific operational issues as raised from time to time
Acting as a forum to discuss complaint trends to seek improvements or determine appropriate courses of action
Acting as patient support for specific events
The practice is keen to work in partnership with the group and it is hoped that this approach will help to influence the provision of health and social care locally within the wider health community.
What can't the group do?
We are not a forum for individual agendas or personal complaints. Complaints must be made directly to the practice to comply with the standardised NHS Complaints Procedure and be handled under a strict code of confidentiality. If you have a complaint, please either speak to the duty manager or pick up the practice information leaflet on complaints.
Patient Group Meetings
The group meets approximately every 6 months. Dates of forthcoming meetings will be emailed to members.
Whilst the group aims to be representative of the patient users of the practice services, the members are not considered delegates of the population and it is recognised that the views expressed are based on their own experiences.
How can I get involved?
If you are interested in becoming involved please do provide us with your contact details either at Reception or email our Practice Business Manager Ryan Ohly email@example.com
Complete the Patient Group Sign-up Form Online
If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.
Download the pdf version of our sign up form
Our first survey was run with the help of the Friends of Penryn Surgery in January 2012.
The questions were written in conjunction with the Patient Representative Group.
To try and obtain responses from patients accessing all out services, questionnaires were distributed to health professionals to give to patients at the end of a consultation. The health professionals were given the questionnaires in approximate proportions to their workload.
For example, the doctors in Penryn were issued with 220, the nurses 140, midwives 10 etc.
The branch surgeries at Mawnan Smith and Stithians had their share. A total of 500 questionnaires were issued. The outcome of the questionnaire can be viewed in the document below.
Our second survey was also held in February 2013, we used the same questionaries as 2012 to allow the advantage of comparative data. We received 552 completed questionaries compared to 367 in 2012. The outcome is in the documents below.
- 2012 : Report.pdf
- 2013 : Report analysis 2013
Written Report 2013
Our third survey was held in February 2014. We used the same questions as in 2012 and 2013 to allow the advantage of comparative data.
Our 2015 survey was held in February 2015.
- 2015 PRG analysis report.pdf
- 2015 PRG report.pdf
The Practice is also required to submit to NHS England a summary of the survey and details of changes made in response to the outcome of the survey. A copy of this submission is detailed below. (A signed copy will shortly be available to view on this website).
- March 2015 Web Report.pdf
Our 2016 survey was held in February 2016.
- 2016 - PRG Report
- 2016 - PRG analysis report
Our 2017 survey was held in February 2017.
- 2017 - PRG report
- 2017 - PRG analysis report
Our 2018 survey was held in February 2018
-2018 - PRG report
-2018 - PRG analysis report
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