Are you leaving the area for the summer?
If you become ill during the summer break and need to see a Doctor, either register as a temporary patient in your local area or visit an NHS walk-in centre. You can register at any GP practice as a temporary resident for up to 3 months. This means you will remain as a registered patient at Penryn Surgery, ready for when you return to university in September.
If you take regular medication you can request 3 months supply in advance when you order online; just type the reason in the text box on the ordering page. Contact the surgery to arrange a call back with the clinical pharmacist if you want to discuss how to obtain 4 months or more.
Are you finishing university soon?
If you move away you will need to register with a new GP practice, especially if you take medication regularly. Our doctors will be unable to prescribe once you leave our Practice catchment area.
If you are living locally just let Penryn Surgery have your new address in writing and tell us that you are no longer a student so we can amend your health record.
The surgery does not accept medication requests by phone.
We unable to send electronic prescriptions to pharmacies outside our local area. However this service will be available later in summer 2018 – We will publish the start date on Facebook and our website.
Please plan ahead and make sure you have everything you need before you leave Cornwall.
Thanks and have a great summer!
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- Planning For Easter
Penryn Surgery is advising patients to be ready for Easter by planning ahead for repeat prescriptions and using NHS services appropriately.
Our GP surgeries will be closed during the Easter weekend, including Good Friday 30th March and Easter Monday 2nd April. By re-stocking your medicine cabinets if needed, knowing when your surgery is open and planning ahead for any necessary repeat prescriptions, patients can ensure they make the most of the Easter holiday.
Taking daily medication is an important part of treatment for those with long-term health problems such as asthma and diabetes and you should ensure you place any prescription orders by March 26th at the latest, if you need to collect before the Easter weekend.
It is also worth checking your general medicine cabinet prior to the Bank holiday to make sure it is well stocked with essentials such as paracetamol, cough and cold remedies, antihistamines and plasters and bandages. These can all be bought cheaply from supermarkets or pharmacies and your local pharmacist can also provide free, confidential, expert advice and treatment for a variety of common illnesses.
Patients who do become unwell over Easter and urgently need advice or medical treatment, but the situation is not life-threatening should call NHS 111. A fully trained assessor will listen to your symptoms, provide advice and if needed, direct you straightaway to the local service that can best meet your needs. The helpline is completely free of charge and available 24 hours a day, 7 days a week.
The NHS Urgent Care Centre at Barncoose Hospital Redruth will be open 8am-8pm every day over the Easter bank holiday weekend. In addition a wide range of minor injuries, bites, stings and burns can be treated at the Minor Injury Unit at Famouth Hospital, Trescobeas Road
- Spring Newsletter
Click the link above to read our latest newsletter
- Dr Brown retirement..
Dr Brown retired from the Practice on February 28th 2018. We will all miss working with him but wish him a well-deserved and happy retirement.
Dr Brown's Penryn patients have been re-allocated to Dr Marie Croft. Dr Brown's Mawnan patients have been re-allocated to Dr Kahane and Dr Sanders.
- Dr Seale's patients...
All patients who were registered with Dr Seale have now been re-allocated to Dr Jim Kahane.
Patients are welcome to consult with any GP at the practice but each patient registered at the practice has a named accountable GP.
- Flu-like Illness Advice
We have received information from the Health Protection Agency regarding influenza-like illness. You may have heard that an influenza-like illness is circulating in the local area/across the south west.
Most cases of flu can be treated effectively at home. We have been advised to encourage patients to self-care, seek advice on treating symptoms via reputable on line resources such as NHS Choices, or to seek advice from a local Pharmacist before contacting the GP.
Patients are be advised to:
• rest and sleep.
• keep warm.
• take paracetamol or ibuprofen (unless otherwise contraindicated) to lower your temperature and treat aches and pains.
• drink plenty of water to avoid dehydration
(More info for patients can be found on https://www.nhs.uk/conditions/fluor via 111)
Patients who have severe/prolonged flu or other complicating factors particularly children, pregnant women, those with chronic conditions and the elderly (or where symptoms have not improved after 7 days) should contact the surgery for a telephone consultation with a GP.
Influenza is most infectious when symptoms start until about 3-5 days later, therefore, patients should be advised to avoid attending the practice or a healthcare setting while symptomatic, if at all possible.
Anyone with symptoms of flu should be advised to stay away from work/school until they have recovered and for at least 24 hours after the resolution of any fever. There are no recommended times for exclusion from school for an infected child; a child should return when they have recovered.
The seasonal flu immunisation programme is still running, so please contact the surgery as soon as possible if you are eligible and have not had the vaccine.
- Aural Toilet Clinic Cessation
It is with regret that we have to inform our patients that with effect from 1st January 2018 the practice will cease undertaking the aural toilet clinics. This is a specialist nurse procedure where wax is removed from the ear using a micro suction device.
Since the NHS funding was stopped last year, we have tried to continue with the service at the surgery, but since our last funding request was rejected, we have no other option.
We will continue to offer irrigation appointments, also known as ear syringing. Patients who can only have the micro suction method can discuss with their GP having a referral to the hospital when they next require the procedure.
- Meningitis ACWY Vaccines
Invitations to attend for Meningitis ACWY Vaccine have been sent out to patients who are in the following age group :
Aged 18 on 31st August 2017
Once invited, patients will remain eligible until their 25th Birthday.
Please contact the Surgery to book an appointment for vaccination if you have received an invite.
- Are your contact details up to date?
Please check with reception when you next contact the surgery that we hold your current mobile number and email address on record.
We increasingly use electronic methods to keep in touch with our patients and it is important that we can reach you with test results, messages from your doctor, review appointments as they become due and information about the practice itself.
- Enhanced Data Sharing (eDSM) updated information
Please see our Policies and Confidentiality section for important clarification information, leaflets and posters on data sharing.
- Telephone Consultations
The practice is able to offer telephone consultation appointments with the doctor in addition to our face-to-face appointments.
Many problems can be dealt with more conveniently over the phone, so to make things easier for our patients, we have introduced the added option of booked telephone appointments.
The Doctors have asked our reception staff to request from patients some indication of the reason for their appointment. This is to ensure that your receive the most appropriate medical care, from the most appropriate health professional.
You may be offered an appointment with our Minor Illness Nurse, Mandy or Clinical Pharmacist, Carla, based on the purpose of your appointment.
If you have a telephone appointment the doctor will ring you back at an agreed time so you will know when to expect the call. This saves you waiting for the phone to ring and so far patients have been extremely positive and appreciative of this new service.
In those instances where the patient and Doctor agree that an appointment is necessary for an examination; one will be made by the Doctor at the end of the call, normally for later that day.
Please be assured that any information given by you is treated with the strictest confidence. If, however, you feel your issue is very private, or you are in a public place you may decline to say and this will be respected.
- Urgent prescription requests
Due to an increasing number of requests for repeat prescriptions to be ordered urgently, priority will only be given to medication which you need within 24 hours to prevent you becoming severely unwell. Emergency medication includes : diabetic medications, inhalers, angina sprays, anaphylaxis pens and epilepsy medication.
If you're given any medication to take home from hospital, you will usually be given enough for the following seven days. A discharge letter will be sent to your GP including information about your medication.
If you need to keep taking your medication, make sure you arrange to get a repeat prescription from your GP before your hospital supply runs out.
Most medications can safely be missed for a few days and you may be advised that your prescription will be issued routinely. Emergency prescription requests are not requests for medication which has been ordered late. We will not issue urgent prescriptions for items that can be bought over the counter.
If the doctor feels your medication cannot be missed, the item will be issued and will be available for collection at Penryn Surgery from 5.30pm.
General Data Protection Regulation (GDPR) - PRIVACY NOTICES
In line with new regulations which come in effect on 25th May 2018, please click on the links below to view our Privacy Notices. Privacy Notices explain why the Practice collects information about you and how that information may be used.
Penryn Surgery - Privacy Notice - Direct Care
Penryn Surgery - Privacy Notice For Patients
Penryn Surgery - Privacy Notice - National Screening