Summer Patient Newletter
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Try the new NHS App
If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or
tablet. You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record
and more. If you already use SystmOnline you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
- Getting your medicines if there's a no-deal EU Exit
The government is working closely with the NHS and suppliers to make sure medicines and medical products continue to be available in all scenarios.
Please keep ordering your repeat prescriptions and taking your medicines as normal.
The NHS, through your local doctor's surgery and pharmacy, will keep you informed if there are any changes.
It's very important you don't order more medicines than normal. If you do, then it may mean that other people won't be able to get their medicines.
The government has asked suppliers of medical goods to build up at least 6 weeks' worth of extra stocks above usual level.
It has also bought extra ferry capacity so medicines and medical products will be prioritised for import for you to continue to receive your medicines on time.
Occasionally, the NHS does experience temporary shortages of some medicines.
If this happens, you will be prescribed the best alternative to your usual medicine, as happens normally.
Over 2.5 million prescription items are dispensed in primary care alone in England every day, and the NHS has existing ways of making sure that you get your medicines and medical products, even under difficult circumstances.
If you are concerned, please speak to your pharmacist.
Spring Patient Newsletter
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Penryn Surgery is now able to offer Social Prescribing.
So what exactly is ‘Social Prescribing?'
Social prescribing is a way of linking primary care patients to sources of appropriate, non-clinical support in the community. Improving your lifestyle can be very challenging and people often feel daunted at the prospect of change and not sure where to start. Social prescribing can help empower you and give you the confidence and support necessary to make and sustain a change.
There is a fantastic range of activities and organisations in the local community and social prescribing is all about linking you to these opportunities with the aim of improving your health and wellbeing.
If you would like to be referred to the Health and Wellbeing Coach in Penryn, please phone 01326 372502 and speak to one of our receptionists who will arrange that with you.
There is no need to speak to a GP to take advantage of this great service. Eligibility criteria apply.
Visitors to the area
If you are not registered with a doctor but need to see one, you can receive emergency treatment from a local GP practice for 14 days.
You can register temporarily with a local GP if you're ill or need medical advice while you're away from home – for example, if you're working, studying or on holiday. Your temporary GP will pass details of any treatment you have to your permanent GP, who will add the information to your medical records.
To register as a temporary resident with a GP, please contact the local surgery that covers the area you are staying in.
Please note: Our clinicians will need to know about any medication you are taking or any allergies you have. Please make sure you have these details before your appointment, please contact your own GP if necessary.
All our local pharmacies can receive prescriptions electronically.
If you have either forgotten your medication or lost it, your own GP surgery can send the prescription via the Electronic Prescription Service (EPS) to a local pharmacy of your choice. Please call your GP surgery and request your medication to be sent electronically to a local pharmacy, you will need to give them the name and postcode of the pharmacy you wish to collect from (see list below)
This is the quickest way for you to receive your medication.
Do you look after someone?
If you haven’t already let us know that you’re a carer, ask reception for a carers information pack so that we can make a note of it on your medical records.
Once we have your details, with your permission, we can also refer you to your local carers service for information, advice and support.
If you or the person you care for is urgently in need of support, please ask us to refer you to social services or call them directly without delay.
- Improving Access to General Practice
We are participating in a national directive to offer evening and weekend appointments to make it easier for patients to see a healthcare professional at a time more convenient to them.
Kernow Health are delivering this service across the local area so you may not see a clinician from this practice. All clinicians will be competent to see a range of conditions within the limitations of the summary care record and the pre-set questions. They will not have access to your full notes so appointments are better suited to non complex and single issue problems.
The practice will receive a full summary of your consultation and any actions resulting from it the next morning. This is a 'test and learn' scheme which runs from 1st October 2018 to 31st March 2019.
The hubs where the service is being offered are Falmouth, Truro, Newquay, St Austell, Stratton, Bodmin and Liskeard. The service is available Mon- Fri 18.30-20.00 for pre-bookable appointments via the practice. Weekend appointments will be arranged and allocated by 111.
Once the benefits of this service have been assessed it may result in longer opening hours being available on a more permanent basis.
- Meningitis ACWY Vaccinations
Meningitis ACWY vaccination clinics will be held at Penryn Campus Health Centre on Monday 22nd October and Monday 29th October.
Call Penryn Surgery to book on 01326 372502 or drop in between 3pm - 5pm.
You must be registered with the Penryn Surgery IN ADVANCE to receive this vaccine. Sorry, but we cannot vaccinate students who are registered with any other GP practice.
From 1st October we are making changes to the way in which we order and collect dressings. Unfortunately we will no longer be able to store your dressings between appointments.
Please collect your dressings from the Penryn surgery pharmacy or dispensary and bring them with you to each appointment.
- Flu Clinics - 2018/19
We are currently sending out letters and emails regarding our 'Flu Clinics for 2018/19. If you are eligible, you will receive communication about this.
If you would like to book an appointment for a 'Flu vaccine, please contact the surgery from 25th September on 01326 372502 - 'Flu clinics will begin in October.
Mawnan patients - Unfortunately, due to changes enforced by NHS England and the Information Commissioners Office, we feel we are no longer able to safely undertake 'Flu clinics outside of a surgery setting and would ask that you attend the 'Flu Clinics at Penryn Surgery. Those unable to travel to Penryn should inform reception of this from 25th September. NHS England have set a directive to vaccinate specific cohorts of patients with specific vaccines - we therefore require reliable access to the computer system to ensure this directive is followed.Data Protection changes brought into effect in May 2018 require us to undertake risk assessments on our data. Having done so, we do not feel that printing patient information for use in the Hall is safe, both in terms of data and clinical process.
- Cheque Payments
As of 01st September 2018, we will no-longer be accepting cheques as a method of payment. We will continue to accept card and cash payments. (The nearest cash machines are located in Market Street).
- Electronic Prescribing
(ETP - Electronic Transmission of Prescriptions)
Please see the prescription section for information on the above service which is now available at the Surgery.
The surgery does not accept medication requests by phone.
- Follow Us On Facebook @Penryn Campus Health for student health information
- Spring Newsletter
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- Are your contact details up to date?
Please check with reception when you next contact the surgery that we hold your current mobile number and email address on record.
We increasingly use electronic methods to keep in touch with our patients and it is important that we can reach you with test results, messages from your doctor, review appointments as they become due and information about the practice itself.
- Enhanced Data Sharing (eDSM) updated information
Please see our Policies and Confidentiality section for important clarification information, leaflets and posters on data sharing.
- Telephone Consultations
The practice is able to offer telephone consultation appointments with the doctor in addition to our face-to-face appointments.
Many problems can be dealt with more conveniently over the phone, so to make things easier for our patients, we have introduced the added option of booked telephone appointments.
The Doctors have asked our reception staff to request from patients some indication of the reason for their appointment. This is to ensure that your receive the most appropriate medical care, from the most appropriate health professional.
You may be offered an appointment with our Minor Illness Nurse, Mandy, Clinical Pharmacist, Carla, or one of our Emergency care Practitioners Simon and Emily, based on the purpose of your appointment.
If you have a telephone appointment the doctor will ring you back at an agreed time so you will know when to expect the call. This saves you waiting for the phone to ring and so far patients have been extremely positive and appreciative of this new service.
In those instances where the patient and Doctor agree that an appointment is necessary for an examination; one will be made by the Doctor at the end of the call, normally for later that day.
Please be assured that any information given by you is treated with the strictest confidence. If, however, you feel your issue is very private, or you are in a public place you may decline to say and this will be respected.
- Urgent prescription requests
Due to an increasing number of requests for repeat prescriptions to be ordered urgently, priority will only be given to medication which you need within 24 hours to prevent you becoming severely unwell. Emergency medication includes : diabetic medications, inhalers, angina sprays, anaphylaxis pens and epilepsy medication.
If you're given any medication to take home from hospital, you will usually be given enough for the following seven days. A discharge letter will be sent to your GP including information about your medication.
If you need to keep taking your medication, make sure you arrange to get a repeat prescription from your GP before your hospital supply runs out.
Most medications can safely be missed for a few days and you may be advised that your prescription will be issued routinely. Emergency prescription requests are not requests for medication which has been ordered late. We will not issue urgent prescriptions for items that can be bought over the counter.
If the doctor feels your medication cannot be missed, the item will be issued and will be available for collection at Penryn Surgery from 5.30pm.
General Data Protection Regulation (GDPR) - PRIVACY NOTICES
In line with new regulations which come in effect on 25th May 2018, please click on the links below to view our Privacy Notices. Privacy Notices explain why the Practice collects information about you and how that information may be used.
Penryn Surgery - Privacy Notice - Direct Care
Penryn Surgery - Privacy Notice For Patients
Penryn Surgery - Privacy Notice - National Screening